CARING QUALITIES OF A CNA

A client care module

Learning Objectives

After reviewing this module, you’ll be able to:

• Compare the qualities of sympathy and empathy and explain why empathy is essential for a nursing assistant.

• Describe at least 5 ways a nursing assistant can display dedication, open-mindedness and compassion.

• Discuss at least 3 tips that can improve a person’s listening skills.

• Describe how patience, self-confidence, a sense of humor and a positive attitude can affect your client care skills.

• Make good use of your best caring qualities on the job to ensure you care for your client in the most appropriate ways.