CONFLICT IN THE WORKPLACE


Course Description

Learning Objectives

After reviewing this module, you will be able to the following:

  • Understand the concept of health care conflict and conflict classification

  • Examine categories of conflict in the health environment

  • Identify the sources of conflicts and possible effects

  • Key issues that breeds conflict between nursing assistants and charge nurses.

  • Explain how conflict affects productivity in the health environment.

  • Examine management strategies in handling conflicts

 

Course Curriculum

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    • CONFLICT IN THE WORKPLACE
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